Delivery, allergens, and cancellations

Sweet Haven is an in home bakery and all local orders are delivered personally by Bonnie. Delivery dates and time windows are confirmed after your order has been reviewed.

Please make sure someone is available to receive the order during the confirmed window so your food arrives fresh. If your plans change, contact Bonnie as soon as possible.

Delivery availability varies with the baking schedule, the order size, and the date requested. Large custom orders are not finalized until Bonnie confirms the details and any required deposit.

Sweet Haven may accommodate dietary needs on request, but customers should clearly share any allergies or restrictions before placing an order.

All items are prepared in a home kitchen that handles common allergens including wheat, dairy, eggs, soy, peanuts, and tree nuts. Because of this, Bonnie cannot guarantee that any item is completely free from cross contact unless specifically confirmed in writing.

If you or your guests have a severe allergy, please contact Bonnie before ordering so she can review what is possible for your request.

Cancellations and rescheduling requests are reviewed based on the order type, date, and how much preparation has already been completed.

Large custom orders require ingredient sourcing and prep in advance. Because of this, deposits may be non refundable once work has begun or materials have been purchased.

If you need to cancel or reschedule an order, please contact Bonnie as soon as possible. She will review the request and confirm the available options.